What our Customers say...


The job was complete. I was referred to SERVPRO of Meriden by my plumber, for a recent pipe burst. They did a great job from start to finish!! Well done fellas!! Special shout out to Hank Rusack, who was on top of things from start to finish!!

Excellent job. I had an after-hours emergency at the apartment complex I manage.
I called Serv-Pro and they had a crew on my site within a short time.
They did an excellent job of cleaning the area and disposing of everything that needed be removed. They were quick and very efficient. I couldn't be happier with their service. Good Job Serv-Pro!

I had such a great experience with SERVPRO when they came to extract the water leak in my basement. They came out the same day I called and the cleanup was exceptional. I would use SERVPRO again if I ever needed services. Thanks for the great job!

Our water heater broke and dumped over 50 gallons of water throughout our finished basement. We have only been homeowners for less than five years and never had an issue like this happen before. My wife was the one that discovered the problem while I was at work. She called the insurance company and they explained what we should do in order to properly clean and dry the basement. The first step was to contact SERVPRO. They had a representative at our house within 2 hours and that gentleman explained in great detail everything. These guys are absolutely amazing! There was a crew extracting water, removing the pad under the carpet and moved everything out of the way. We didn’t have to do a thing. They even cleaned items that got wet, boxed and labeled everything. They completed everything they said they were going to do within the time frame given to us. The communication between their office was top notch. We didn’t even have to lift a finger. Our basement is better than it was before. Would highly recommend this company to all my family and friends.

From the minute they entered my home they made me feel comfortable. My house caught on fire and they were able to restore everything back to normal.. They worked with my insurance company to make sure everything was taken care of . I would recommend to any family member that they get familiar with their local office because things happen when we least expect them to. Very thankful to these guys and their amazing service. Thank you SERVPRO.

Highly professional crew with exceptional customer service. They took the burden and worry from me. The crew cleared several inches of water from my basement, family and laundry rooms in a timely fashion. A supervisor came to follow up and addressed questions/concerns I had before having the crew remove all of the equipment. Wonderful experience and highly recommended.

After receiving a call from my tenant that the hot water heater was leaking and there was 6 inches of water on the floor, I called SERVPRO in Meriden to take care of the problem. My tenant couldn't have been happier with the promptness that the problem was addressed, the quality of service, and professionalism of the technicians. Happy tenant, happy landlord! Also kudos to the office staff for helping provide my insurance company the info necessary to process my loss claim. I wouldn't hesitate a moment to call them again should the need arise.

My washing machine hose broke and flooded my entire basement. I called my insurance company and they referred me to SERVPRO. They came out same day and were so nice! From start to finish they explained everything they were doing and made sure I understood the whole process. The guys really did a great job fixing the damage to my basement, it looks better now than it did before! I would recommend them to anyone.

Very very impressed, all boys were very helpful, understanding and compassionate throughout the whole process. Very thankful.

Our two bedroom unit was flooded in every room due to a burst pipe and within 1 hour of calling Steve from SERVPRO of Meriden and his team was out to help repair the water damage. They extracted all the water from our wet carpet, as well as rip out damaged carpets, underlay and joinery. The service provided was very professional. Thank you

Gio and Ben who assisted very awesome. They made a difficult process as easy as it could be. SERVPRO of Meriden is lucky to have them.

This employee Clever is a keeper...what a gentleman! It was a pleasure to talk with him. He is knowledgeable and good working. Thank you for all team members.

We had a leak and our carpet was soaked. Thanks to your water restoration services it wasn't necessary to replace the carpet with a new one. I will gladly recommend SERVPRO of Meriden in the future.

Our home was flooded by a burst washroom pipe. The damage was horrific! The basement, carpets, and walls - everything was soaked. SERVPRO of Meriden managed the entire ordeal with my insurance claim and provided flood damage restoration. I highly recommend their services!

I was very pleased by the professionalism of SERVPRO of Meriden. They were very helpful, satisfied all my concerns, and informed me of what actions to take in the matters we discussed. Thank you!

Just a quick note to say thank you for the fantastic job your team did yesterday.  I never imagined the moldy basement could look and smell so clean and fresh…it’s just amazing!!

Thanks so much for the wonderful mold removal work carried out by SERVPRO of Meriden at our company on Saturday of last week.  Jimmy was thorough and everything was conducted in a very friendly and professional manner.  The room looks one hundred times better!

I just want to let you know that the guys did an amazing job cleaning the cottage. Everything is clean and spotless and it even smells good. All evidence of what the mice left behind is gone! I will fill out the survey next week. Traveling at the moment.

Our unfinished basement was flooded due to an accident with our washing machine. I thought I could take care of it myself, but noticed mold starting to grow. I contacted SERVPRO and a first responder was out to my property immediately. Who knows what would have happened if I hadn’t searched out the help of professionals. I’m glad I didn’t wait to find out!

Thanks so much for the wonderful mold remediation job that was carried out, by SERVPRO, at our home on Friday.  All crew members are really thorough and everything was conducted in a very friendly and professional manner.  The restroom looks a thousand times better. Thank you !

Very pleasant experience with SERVPRO of Meriden. Had a nasty mold problem in the basement. Their people were knowledgeable, hardworking and respectful. Thank you for the great job guys.

Thank you for the excellent service. The team was very professional and courteous. SERVPRO of Meriden really lowered my stress level during the bad situation.

I want to Share how Friendly and courteous the crew was on site when they came out to my home . I was very impressed with how efficient the service  was handled . The crew arrived promptly and worked quickly with very little interruptions . The service provide was completed per our agreement on scheduling . Thank you , I would highly recommend your company services to any of those I know may  be need of services,

9.5 out of 10 because the staff was polite and helpful throughout the duration of the job. They were prompt and attentive to my concerns, and the crew clearly explained the mold and restoration process with knowledge and professionalism. I will use them again for future needs and I will recommend SERVPRO. I did not give a perfect score because I wrote a check and want the company to keep track of the follow-up.

SERVPRO did a great job facilitating this process from start to finish. SERVPRO team appears to have done a very good job with my roof. I'm also very grateful that they cleaned out my gutters as I'm unable to reach the 2nd level.

I very rarely offer testimonials unless they are truly warranted. SERVPRO of Meriden and their team of professionals did everything they said they would. I would highly recommend SERVPRO of Meriden and their entire team/process to anyone looking for a mold remediation.

Very good job. Done on time in a professional manner. Everyone was efficient and the post installation clean-up was excellent. Would highly recommend.

SERVPRO of Meriden was top rate from start to finish. Very thorough in their work, friendly and professional. Great job on everything - thank you so much! Most satisfied with SERVPRO's professionalism and knowledge.

I very rarely offer testimonials unless they are truly warranted. SERVPRO of Meriden and their team of professionals did everything they said they would. I would highly recommend SERVPRO of Meriden and their entire team/process to anyone looking for a mold remediation.


My company has several hotels and I'm so confident in this program I am going to share it with them so we can ensure all our properties are emergency ready. Thanks SERVPRO team!

We just had new carpeting installed when our water damage occurred. We were so upset and thought all of that money that had gone to waste. SERVPRO of Meriden told us not to worry. They had a team out to assess the damage and made a plan of action. Sure enough our carpets were looking like new again the very same day. We couldn’t believe it!

It has been such a pleasure dealing with you and your team this past week! I am so thankful that I contacted SERVPRO of Meriden, CT and reached you! From the moment of our first conversation, I felt like my basement flooding crisis was going to be handled by a knowledgeable expert. During that initial conversation, I was in such a state of shock I couldn’t even tell you the square footage of my basement or accurately describe how bad the water damage was.

I would have absolutely no hesitation to recommend your wet carpet drying and flood damage restoration and flood cleaning services to others. Again, a big thank you to SERVPRO of Meriden crew team including, Angelo, Jose, Victor were all courteous, knowledgeable, focused on the job. They are to be commended along with Jessica in the office.


SERVPRO of Meriden provided excellent and timely fire damage restoration service following a fire in our clubhouse in Plantsville CT. The range of sub-contractors that worked at the fire restoration works program were skilled and efficient. I would not hesitate in using SERVPRO of Meriden again for any disaster restoration program we might need relating to fire damage, flood damage or specialised commercial cleaning services.

I find the staff to be very reliable, professional and friendly. They are great communicators and provide exceptional customer service. Whatever task I have requested of them, they have met my requirements. They provide general cleaning of rental properties for us when our tenants have moved out. Their cleaning is of a very high standard and we are very pleased to work with SERVPRO of Meriden.

"This email is to thank you kindly for your great customer service! We are very pleased with the services provided in our home. The carpet removal, and steam cleaning exceeded our already high expectations. Thank you!"

Extremely professional, nice, helpful and very thorough – and the follow up with the supervisor, inspected everything! Please extend my compliments to the SERVPRO of Meriden crews; they left everything clean and tidy. Good job! I will recommend you to my friends, good to know that you are around.

The sprinkler system released and flooded our building. This was the weekend of our biggest event and in less than 36 hours 155 people would be in our bar area having drinks and then being served dinner in the Ball room. This meant we had less than 19 hours to get everything cleaned up. Brian and his team pulled off the impossible task, the kitchen opened at noon and the dinner went off without a hitch!

We are writing this letter to recognize the EXCELLENT customer service that SERVPRO of Meriden has provided our agency for over 2 years. This winter many of our insured’s experienced water and ice dam claims and SERVPRO of Meriden was fast, efficient and set our customers at ease quickly. They exceeded both our agency's and our customer's expectations.. We recommend them to ALL our customers because we know they treat our customers with highest priority and care.

Dear John and all of you employees at SERVPRO, Thank you for the beautiful flowers you sent in Bobby’s honor. They were prominently displayed at the church. Your sympathy and kindness are greatly appreciated. (Date is day added to website because the card does not have a date on it)

To Whom It May Concern, We recently had a fire at Bella Vista Complex in New Haven, CT which caused no end of water damage. Thanks to Bill Johnson Manager and Carabetta Management to my estimation they selected the best company ever to clean the mess this fire caused. You have the best crew of men ever. They were very considerate, caring, and compassionate. They certainly knew how to treat a senior who was very distressed! Bless all of them. (Letter written date unknown)

My company has several hotels and I'm so confident in this program I am going to share it with them so we can ensure all our properties are emergency ready. Thanks Sean!

Our customers are always letting us know how great your team is and I want to make sure you know we really appreciate then and although we do not want ANY claims, we feel better knowing you and your staff are taking care of them... Have a great day!!!

5-Stars! Very professional service! They answered an emergency call after hours after a pipe burst in my basement. They removed the water and prevented what could have been a large amount of damage.

Your team has been so great this year throughout the entire fire restoration of our house. You were referred by the emergency personnel and it was 1:32 AM when we first spoke and you came out in the middle of the night to start work on things!! At that moment I knew why they referred you. I knew I could trust your knowledge and expertise and hoped for the best. I am very glad that I did!

During our initial conversation, I immediately felt like my house fire crisis was going to be handled by knowledgeable experts as quickly and painlessly as possible. I was so disoriented from the massive damages and enormous mess seeing my beautiful home in crumbled chunks of rubble and wet sheetrock, yet your representatives were patient with me and offered me a lot of very helpful advice, resources, and even brought my family snacks!

You guys gave me a ballpark quote that you beat when the final tally came in! Your company was unbelievably accommodating and caring going way above and beyond the call of duty over what I was expecting. You were forthcoming about what insurance would be likely to cover and what I could salvage that could be restored during the renovation timeframe.

Your team’s confidence in assessing what needed to be done and talking me through the ordeal calmed me down. Everyone has been so nice, professional, and courteous. They have been respectful to me and toward my home, taking great care moving the fans and dehumidifiers, my antiques, and carefully packing everything out and back in, closing outside doors, keeping in contact with me all year long. But really, the thing that shocked me most was that you charged me less than you quoted.

My positive experience speaks to your professionalism and integrity. I will HIGHLY recommend you and your company to anyone experiencing a home crisis. I would be confident in telling them that they are in very good hands and will not be taken advantage of in their desperate situation. Thanks again!